Do you offer a military/student/first responder discount?
We sure do! There are buttons for all three on the checkout screen; just click the one that describes you and follow the instructions presented. If you're a veteran and no longer have an active military ID, send us an email!
My package has not arrived and the tracking hasn't moved. What should I do?
Give it two days after you first notice that it's missing. Sometimes, the USPS delays packages for strange reasons and there isn't really anything we can do to prevent that. If it doesn't show up within that time, try contacting the USPS's Customer Service Department.
What is the difference between the Latha and Classic soaps?
Our Classic soaps feature some of our most popular fragrances and absolutely stellar shaving performance. Easy to lather, slick, and very moisturizing, they're perfect for folks with ingrown hair problems or dry skin, or for those who are looking for interesting and unusual fragrances while they shave. Classic remains our most popular line.
Latha soaps contain fewer butters and moisturizers and have more straightforward fragrances, but are extremely slick and easy to lather. They are made without lanolin, making them perfect for those with lanolin allergies, and are more suited for those on a budget.
I've heard that Lavanille can turn some shaving brushes brown. Is that true?
It is. The vanillin that we use in the fragrance reacts with oxygen and discolors the soap, which can pass the coloration on to animal hair. While the color will come out with a few uses of other, non-pigmented soaps, and can be removed with vinegar/water bath (3 parts warm water to 1 part vinegar), we recommend using either an inexpensive brush or a synthetic brush (which is the better option) with Lavanille to prevent discoloration.
That said, please note that any discoloration is purely cosmetic and will not affect the function of your brush in any way.
Are all of your Classic soaps made with the Glissant base?
Not just yet. We're in the process of changing over of our Classic soaps from a previous formula, but expect to have it all ready to go by June 2017.
I don't like the scent of the soap I bought from you or one of your vendors. Can I return/exchange it?
Not directly from us, no (though we cannot speak for our vendors). We make samples available for good reason and it's too logistically difficult for us to manage returns when the soap is not defective. However, there are plenty of great Buy/Sell/Trade forums out there that we're happy to recommend!
Do you ship to my country?
We actually only ship within the United States. If you're outside the USA and would like to purchase some of our products, head over to our Retailers Page! Maggard Razors has especially reasonable international shipping. If you'd like to purchase one of our alcohol-based aftershaves, Italian Barber is the way to go.
I have/am opening a wet shaving store/website and want to stock your product. How do I go about it?
Just send us an email and introduce yourself, tell us a little bit about your company, etc. We'll get back to your shortly.
If I place an order now and want to order something else later, will you hold it for me?
No, sorry. We've discontinued the practice because it became very difficult to keep track of everything, which dramatically increases our risk of making a mistake. Relatedly, if you place two orders in succession, we can no longer merge them into one package.
Do you sell soap samples?
Can I buy your products from anyone else?
You sure can! Check out our list of retailers here.
Do you have any vendors in Europe?
Not at this time. We're working on it, though!
Do you make any soaps that use only essential oils?
Do you make vegan soap?
We did for awhile, but people overwhelmingly preferred the tallow bases, so we're sticking with those.
I run a review blog. Will you send me some soap to review?
If you're outside the US, no, sorry. The shipping costs pile up pretty quickly. If you're in the US, send us an email and we'll talk!
What's your best-selling soap?
That would be Seville. Classic barbershop. Try it. You'll probably like it.
Do you make custom soaps?
Can I melt your soap and put it in a different container?
We DO NOT recommend melting our soap; you'll likely scorch the tallow and probably destroy the fragrance. Instead, because the soap is soft, try scraping it out of the jar with a spoon or spatula.
I love baseball and will be visiting Cooperstown soon. Do you have a shop there?
No, we're an online-only business for now, but if you'd like to grab a beer or something, let us know!